All orders are shipped from our warehouse, same day, when ordered before 3pm. Orders are dispatched via a fully tracked service with Royal Mail. 

Over £20 - Free

Under £20

Standard (2-3 Business Days) - £3.99 

Express (1-2 Business Days) - £5.99

Returns

30-Day No-Risk Guarantee

With your first purchase, you have a full 30 days to try the products for yourself and, if you are not completely satisfied, simply return them together with your original invoice and we’ll give you a full refund of your purchase price with no questions or quibbles.

For subsequent purchases, we offer a 100% no-quibble refund policy on unused, unopened, resalable products. If you aren’t happy with your purchase, please contact us at info@violetjordan.com and we will provide instructions on how to return your items. All returns must be initiated within 30 days of purchase. 

Please obtain proof of postage when returning items. 

SALE ITEMS ARE NOT RETURNABLE 

Shipping Instructions

Please follow the shipping instruction below to return your package.

1. Pack all the returned items, along with a note clearly showing your order number (this will be on your email confirmation). You can use the box the items arrived in or another box if you prefer.

2. Go to local post office, or another courier, to ship the package. Return address for the package:

Processing Centre
PO Box 90
Porth, Wales
CF40 9BL
United Kingdom

3. Please return using Royal Mail signed for or recorded delivery to ensure a safe return, or return with a reputable courier, and remember to save your receipt for tracking purposes.

4. You will receive an email once your return has been processed. Please note, it can take 10-15 days for the returns centre to process your parcel.